The AnyDesk Remote Desktop Software for Windows remote desktops is adjusted to the latest Windows devices and is also compatible with earlier Windows versions. Fast Download and small file size AnyDesk for the Windows 10 Desktop has a light design, can be downloaded fast and secure, and you can start instantly to remote control Microsoft devices. Reeboot the remote machine. Most of the time, a remote computer will function completely fine.
AnyDesk outputs a log/trace file while running, that can be utilized to diagnose problems.
Some errors occur without causing an immediate crash. Those may lead to a malicious behaviour. It is therefore quite helpful if you report issues including some documentation as well as the trace files from both participating devices.
Send the Trace Files:
- Start AnyDesk, open the menu and select the About AnyDesk.
- Click Send support information:
AnyDesk will create a folder to your desktop. This folder contains the ad.trace and the ad_svc.trace file.
To manually retrieve trace files from its directories:
%programdata%AnyDesk%appdata%AnyDesk
files are named:
ad.trace and ad_svc.trace
Submitting trace Files for several devices
In case you submit files from two or more devices, please rename manually to allocate them to the corresponding device. For example:
| A_ad.trace | A_ad_svc.trace |
| B_ad.trace | B_ad_svc.trace |
Archives for trace files per device works well too:
| PC_A.zip | PC_B.zip |
Linux
To open the folder which contain the trace files, select About AnyDesk in the main menu.
In the about tab, click Send support information.... The trace file is named anydesk.trace.
If necessary please additionally send us your 'Service Log'.
To retrieve the trace files on Linux, open the terminal and copy&paste (cmd+c & cmd+v):
cp /var/log/anydesk.trace ~/
This will copy the files to your home folder.
macOS
On macOS, please additionally send us your 'System Report'.
Apple Menu > 'About This Mac' > 'Overview' > 'System Report'
To retrieve the trace files on Mac, open the terminal and copy&paste (cmd+c & cmd+v):
cp /var/log/anydesk.trace ~/Desktop/anydesk.trace
- In case AnyDesk is not installed (run portable) use:
cp ~/.anydesk/*.trace ~/Desktop/
The command will copy the requested files on your desktop.
Android
Send trace files:
- Open the menu
- Switch to About AnyDesk
- Choose Send Support Information
iOS
Programa Anydesk
Send trace files:
- Open the sidebar
- Go to About AnyDesk
- Choose Open AnyDesk log
- Send Email
Log File
Anydesk Download For Windows 10
AnyDesk creates a connection trace file logging Session details such as Direction, Date and Time, involved Ids. The connection trace is a text file located in:%programdata%/AnyDesk
| Direction | Date/Time | Status | Alias | ID |
|---|---|---|---|---|
| Incoming | 2018-05-03,20:36 | User | 999999999 | 999999999 |
| Incoming | 2018-05-03,20:37 | User | alias@namespace | 888889 |
| Incoming | 2018-05-03,20:41 | User | 999999999 | 999999999 |
| Incoming | 2018-05-03,20:47 | User | alias@namespace | 888889 |
| Incoming | 2018-05-08,09:55 | User | alias@namespace | 789789789 |
| Incoming | 2018-05-08,17:42 | REJECTED | alias@namespace | 789789789 |